FREQUENTLY ASKED QUESTIONS
Have a particular question you want to ask? At Swan Hill Dental Group, we’re here to guide you every step of the way. Check out the answers to some our patients’ frequently asked questions below. If there’s something on your mind that isn’t mentioned here, please get in touch for more information.
DO YOU ACCEPT NEW PATIENTS?
Yes we accept new patients. If you are a new patient, you will need to fill out a form which will give us the details required to ensure the highest standard of treatment for you.
I HAVE A TOOTHACHE NOW, HOW LONG DOES IT TAKE TO GET AN APPOINTMENT TO SEE THE DENTIST?
We have time allocated each day to see emergency patients as we understand that toothaches arise unexpectedly and we do our best to accommodate these situations as quickly as possible.
For weekend emergencies, we offer on-call services.
HOW OFTEN SHOULD I SEE A DENTIST?
We recommend most patients to see a dentist for check-ups once every 6 months. However, for patients with a higher risk of dental diseases (e.g. gum disease, cavities), we may advise a more frequent check-up. Your dentist will assess your risk during your check-ups and advise a suitable interval for check-ups accordingly.
DO YOU ACCEPT PRIVATE HEALTH INSURANCE? AND IF YOU DO, HOW MUCH DOES MY PRIVATE HEALTH INSURER COVER FOR THE DENTAL TREATMENT?
Yes we do. Please bring along your card so that we can swipe it on our HICAPS system where you can claim the rebates on the spot and all you have to pay is the gap amount.
Depending on your particular plan you may have full/partial coverage for most dental procedures. We are able to provide a treatment plan (with item numbers) so that you can ring up your health insurer to check the amount covered.
We accept the following methods of payment: debit card, credit card, cash and cheque.
WHY DO I NEED X-RAYS? ARE X-RAYS HARMFUL?
X-rays are required in most cases where the decay is not obvious in the mouth (e.g. decay between the teeth).
X-rays prevent unnecessary fillings and allow us to diagnose early decay and administer preventive measures (e.g. fluoride application) which prevents the need for root-fillings into the future.
We understand that patients are concerned about the radiation from x-rays. However, the dosage of dental X-rays is very low compared to medical X-rays. In addition, we use a digital x-ray system which has a lower dosage.
DO YOU USE TOOTH-COLOURED FILLINGS?
Yes we use tooth-coloured fillings commonly. However in some circumstances , we use metal fillings (also known as amalgam) on the teeth at the back (where aesthetics is not an issue) due to their greater strength.
DO YOU DO TOOTH WHITENING? IS TOOTH WHITENING SAFE?
There are two main types of whitening: (1) In-chair procedure and (2) Take-home tray and kit. The latter option is available at our clinic which involves an effective solution retained in a custom tray that is worn over your teeth generally for 30 minutes a day. Whitening substances provided by dentists does not harm the teeth or gums if used correctly. It is important to see the dentist for an assessment and consultation prior to whitening your teeth.
CAN I HAVE A CROWN MADE AND FITTED ON THE SAME DAY?
Yes, we have one of the newest technology available to create a custom-fitted ceramic crown for you in just a day. Please speak to our friendly staff to get more information.